FAQ — Orders, Returns, Refunds, Exchanges and Shipping Info

All our products are created to complete your style for many years to come and you can feel free to use them as you want. We want to make you feel that bracelets are an inseparable part of you.

Although if you want to maintain the impeccable look of your accessories we would recommend to avoid chemicals for all bracelets and to keep cotton and nylon accessories dry. These are just general recommendations and not mandatory rules.

To ensure high quality products, we produce our goods in small batches. Therefore, there may be times when items are out-of-stock or available only for pre-order.

The best solution is to place an order right this very moment, and we’ll endeavor to ship it right to your door by the estimated ship date on the product page.

Please note: any orders that contain pre-order items will ship complete when all items are in-stock. If you would like to receive your in-stock items before the pre-order items, we recommend placing a separate order.

All domestic orders will be shipped via United States Postal Services. You can choose between standard and priority shipping methods. Standard one usually takes from 3 to 5 days and costs $3.99; with the priority shipping method, your order will be shipped to you in 1-3 days for $9.99 in delivery costs.

Do not forget, we offer have FREE shipping on all domestic orders over $50.

The shipping costs of International orders starts from $6.99. You can see the full shipping rates on the shipping tab of any product's page.

All shipping within the U.S. is done via United States Postal Service. On average, packages should be received within 3-5 business days, depending on the shipping method. We do everything we can to ensure that you can get your accessories as soon as possible and you can be sure that we ship your order the same day from Los Angeles, California. More details about ship time will be provided in the confirmation email once you’ve placed your order.

*Please expect that some delays may occur due to COVID-19 safety protocols.

When you have placed an order and finished the payment process, you should receive a confirmation email within a couple of minutes. It is important to make sure that the email you entered is correct. Do not place a new order before going through these two steps below: Step 1: Please check among the spam emails. If you cannot find the email there you can move on to step two. Step 2: Contact Caligio’s customer support. Send an email with your name to support@caligio.com so that the support team can check if the order has been registered in the system.

Due to additional safety precautions being taken by our warehouse team, orders may take a few extra days to ship out. As a result, domestic and international shipping times may be longer than usual, and expedited shipping is currently suspended.

Thank you for your patience as we work with our fulfillment and shipping partners to get your order out as quickly and safely as possible.

If you order multiple items you will get them all at one piece. However, there can be rare exceptions. For example, if the product is out of stock or is available only for pre-ordering, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you want to initiate a return or exchange, you should contact us at support@caligio.com and we will send you instructions of return process.

If you have any questions about the returns process, please email us at support@caligio.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that there will be a 3.99$ fee available on all returns and will be deducted from the amount refunded. Remember, it can take some time for your bank or credit card company to process and post the refund too.

COMMON QUESTION

ORDERS & SHIPPING

RETURNS AND EXCHANGES